Hertz rental car

Hertz rental car


ALL WATER ACTIVITIES CAN NOW RESUME. SHE IS TACKLING EVERY OPPORTUNITY TO MAKE SOMETHING THAT’S GOING WRONG RIGHT. BETTER CALL BAKKEN. A HAINES CITY FAMILY RENTED A CAR FROM HERTZ FOR THE WEEKEND. AND IT WAS CONDENSATED BY POLICE. SYLVESTER KING SAID HE FELT LIKE A CRIMINAL WHILE POLICE SEARCHED A CAR AFTER THEY THOUGHT THE TAG WAS FOR ANOTHER CAR. AND THEN HE WAS CHARGED $420. THAT’S WHEN HE KNEW HE HAD BETTER CALL BANKEN 8 ON YOUR SIDE INVESTIGATOR SHANNON BEHNKEN. YOU GOT RESULTS FOR HIM. WE DID GET RESULTS. THEY WERE LEFT ON THE SIDE OF THE ROAD AND THEY COULDN’T REACH ANYONE WITH THE COMPANY TO TAKE CARE OF THIS CHARGE. IT WAS JUST FRIDAY, SATURDAY AND SUNDAY. Reporter: HE RENTED THIS 2019 CAMARO FOR A WEEKEND GETAWAY WITH HIS NEPHEW AND BUDDIES. TAKE A VACATION BEFORE THEY GO TO COLLEGE. Reporter: HOURS INTO THEIR TRIP THEY WERE PULLED OVER BY HENRY COUNTY SHERIFF’S DEPUTIES. THE TAG ON THE CAMARO THEY HAD JUST RENTED AT HERTZ IN ORLANDO WAS ACTUALLY REGISTERED TO ANOTHER CAR. CHECKED THE CAR TO MAKE SURE THERE WERE NO DRUGS IN THE CAR ANYTHING LIKE THAT. THAT’S WHAT THE POLICE DO. THAT’S THEIR JOB. BUT THEN WE HAVE PEOPLE LOOKING AT US, DRIVING BY. THAT WAS EMBARRASSING. PEOPLE ARE LOOKING BY, SHAKING THEIR HEAD. Reporter: DEPUTIES CONFISCATED THE CAMARO AND THEY HAD TO CALL FRIENDS TO PICK THEM UP. YOU’RE IN IN THE MIDDLE OF YOUR VACATION, YOU HAVEN’T EVEN MADE IT TO YOUR DESTINATION YET AND LEFT STRANDED ON THE SIDE OF THE ROAD? YES. Reporter: WHAT’S HERTZ’ EXPLANATION FOR HOW THE WRONG TAG WAS ON THE CAR THAT YOU WERE DRIVING? THEY DIDN’T HAVE NO EXPLANATION. Reporter: THEN DAYS LATER HE FOUND THIS CHARGE ON HIS CREDIT CARD, $420.27. WHY WOULD YOU CHARGE ME SOMETHING THAT YOU PUT ME IN DANGER AND ALSO YOU DIDN’T CARE ABOUT WHAT HAPPENED TO ME AND THEN YOU’RE STILL GOING TO CHARGE ME. Reporter: HE SAYS NO ONE FROM HERTZ RETURNED HIS REPEATED PHONE CALLS. I CUT TO THE CHASE AND CALLED CORPORATE. ASSURE HIM HE WILL NOT HAVE TO PAY THIS CHARGE FOR A CAR THAT HE WAS UNABLE TO ENJOY THAT WEEKEND. Reporter: A HERTZ SPOKESWOMAN LOOKED INTO THIS RIGHT AWAY AND SENT ME THIS STATEMENT. WE SINCERELY REGRET THE EXPERIENCE MR. KING HAD WHILE RENTING OUR VEHICLE. WE ARE INVESTIGATING TO SEE WHAT LED TO THIS RARE AND UNFORTUNATE SITUATION. IN AN EFFORT TO MAKE THIS RIGHT WITH MR. KING, WE HAVE EXTENDED OUR APOLOGIES AND HAVE REFUNDED THE AMOUNT OF THIS RENTAL AND OFFERED HIM AN ADDITIONAL $250. SYLVESTER TELLS ME A HERTZ REPRESENTATIVE CALLED HIM TO APOLOGIZE AND HE’S THRILLED TO GET HIS REFUND AND THE EXTRA $250 BUT MOST IMPORTANTLY HE TELLS ME HE HOPES THIS NEVER HAPPENS TO ANYONE ELSE. AND DO WE STILL NOT REALLY UNDERSTAND HOW IT HAPPENED IN THE FIRST PLACE? DID HE RENT THE RIGHT CAR? REALLY, HERTZ IS INVESTIGATING THAT BUT WE DO KNOW THAT HE DID RENT THE RIGHT CAR BECAUSE THE TAG, THE WRONG TAG ALSO BELONGED TO HERTZ. SO IT APPEARS THAT AN EMPLOYEE JUST SOMEHOW MADE A MISTAKE. BUT THEY ARE INVESTIGATING. THANK YOU. IF YOU HAVE A PROBLEM THAT